Outcome
Effectiveness Indicator 5:
Waiting time performance for wheelchair accessible taxis.
Waiting Time Performance - Wheelchair Jobs
| |
% of Jobs with Waiting Time in Minutes Intervals |
Jobs within Mins |
Total Jobs |
| Booking |
Time |
Mins |
High Standard % |
Q1 2003 |
Q2 2003 |
Q3 2003 |
Q4 2003 |
Q1 2004 |
Q1 2004 |
Q1 2004 |
| Booked |
Peak |
0-5
6-10
11-15
> 15 |
>=85
<15
<1.0
<0.5 |
70.5
7.9
7.3
14.3 |
64.9
9.5
7.1
18.5 |
59.0
12.4
7.5
21.0 |
60.1
8.9
6.6
24.3 |
66.9
8.5
6.2
18.4 |
291.0
37.0
27.0
80.0 |
435.0 |
ASAP |
Off Peak
Peak |
0-5
6-10
11-15
> 15
0-20
21-30
31-45
> 45 |
>=85
<15
<1.0
<0.5
>=90
<10
<0.5
<0.1 |
76.7
9.1
4.4
9.8
62.8
16.0
11.96
9.6
|
74.3
8.9
4.9
11.8
61.5
16.8
12.3
9.4 |
73.3
8.8
5.4
12.5
53.4
20.7
14.0
11.8 |
69.1
9.5
6.1
15.3
54.7
19.1
13.3
12.9 |
70.6
9.1
5.6
14.7
55.5
17.9
13.5
13.1 |
5,356.0
692.0
421.0
1,114.0
238.0
77.0
58.0
56.0
|
7,583.0 |
| |
Off Peak |
0-20
21-30
31-45
> 45 |
>=90
<10
<0.5
<0.1 |
69.3
17.2
8.9
4.6 |
67.9
16.5
9.9
5.8 |
66.9
17.0
10.2
5.9 |
62.7
17.6
11.6
8.2 |
64.5
17.8
10.3
7.4 |
3,886.0
1,072.0
619.0
446.0 |
6,023.0 |
Source: Colmar Brunton Taxi Performance Report, and Black and White Taxi's.
This indicator shows the waiting time for people with disabilities to gain access to taxis and explains how the Department allocates and manages this particular transport infrastructure to provide a socially beneficial service.
The Department, as the regulator of the taxi industry, monitors standards of performance.
Wheelchair accessible taxis are an essential means of transport for many people with disabilities. These taxi services impact on social outcomes by providing a service to allow people the option of flexible “at call” transport. Taxis are a part of the public transport system that service travel for work and social needs, providing a means to reduce social isolation and reduce reliance on personal vehicle use with the associated road safety impact.
Waiting time is a key performance indicator of the effectiveness of providing access to transport for people with disabilities, and contributes towards social outcomes.
This measure reflects the extent to which the community has access to a taxi service that is able to provide for social, work, and health transport needs, regardless of disability.
This is achieved through:
- Taxi Industry Performance Standards Monitoring;
- Appointing a coordinator of the wheelchair accessible taxi fleet; and
- Compliance activities including enforcement of plate ownership conditions, quotas, priority for wheelchair passengers.
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Read more about Taxi Services on the following pages:
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