Taxi service feedback

If you are unhappy with your taxi driver or the service provided, please contact the taxi company directly. Taxi companies must follow a formal complaints process which is monitored by the Department as follows:

• Making complaints
• Who can make a complaint?
• How do I make a complaint?
• Escalating a complaint
  

Making complaints

If the taxi service you experienced was not acceptable and you wish to make a complaint, the taxi industry encourages you to do so. Your complaint will be investigated and action taken to prevent the problem happening again. Complaints can be made about taxi companies and/or drivers.

If you were a passenger or prospective passenger for a taxi trip, you are entitled to register a complaint.

Contact the relevant taxi company by letter, email or telephone. The two largest companies in the metropolitan area are:

• Swan Taxis
  Tel: (08) 9422 2222
  Fax. (08) 9321 6262
  Email: admin@swantaxis.com.au
  

• Black & White Taxis
  Tel: (08) 9333 3322
  Fax: (08) 9333 3355
  Email: operations@bwtaxi.com.au
  
  *Please note that Yellow Cabs, Coastal Cabs, Silver Service and Tricolor can be contacted via Swan Taxis.

Escalating a complaint

If your complaint is of a very serious nature, or you are not happy with the handling of your complaint by a taxi company, please contact the Taxi Compliance Officers.